YITH Live Chat

A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules unfortunately customers often ask for information when they are just about to purchase something and their wait for an answer however brief might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means less sales… A lot less!

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.

Demo Link : https://yithemes.com/themes/plugins/yith-live-chat/

Summary from Demo
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Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one in an immediate and performing way.
That’s right: it’s possible to communicate with our customers using emails or contact modules unfortunately customers often ask for information when they are just about to purchase something and their wait for an answer however brief might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!
Users are comforted by direct contact and when this goes missing because of the screen they need to be reassured in another way.
With YITH Live Chat users can make their questions and solve their doubts immediately erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat users will have direct contact with the salesperson establishing a trusting relation and persuading them to come back as there will always be someone for them ready to listen and help.
This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.
This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers. Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address starting the communication with the operator right away.
What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address which will make them feel cared for and not abandoned to their own purchases.
All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.
We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.
You can use this plugin with*:
YITH Frontend Manager for WooCommerce adds a frontend dashboard to your site through which the administrator and shop managers can manage orders products and coupons as they would do from WordPress dashboard.
YITH WooCommerce Multi Vendor allows you to turn your store into a multistore where vendors manage their own product and earn a commission on every sale.The integration between these two plugins allows each user to use a chat system which users can access from the vendor detail page. The messages in this chat are going to be sent only to the vendor not to store global admins.
* All the plugins listed in this section are not included in YITH Live Chat. In order to take advantage of a specific integration you need to purchase and activate the premium version of the related plugin.
Are you a customer? Submit your review
Amélie Nachs - verified owner October 19 2021
Helpful and easy to useIt is certainly a great tool and has provided the help we needed. We've even enabled the chat on home and shop pages to improve our customer services
Mariah Stevenson - verified owner May 5 2021
Perfect combinationWe've just implemented it with Multi Vendor and cannot be happier. Finally vendors are able to manage their own chats and deal with their customers by theirselves
Roza Page - verified owner December 23 2020
good!A simple chat plugin but works well and is useful integrated with multi-vendor plugin
Conney Irish - verified owner October 15 2020
Is almost perfectIt is a wonderful addition to vendor capabilities and communication with the customers in general but I feel like a mobile app is missing. I would totally go for it 100 times if it had an app
Ciccio Sc. - verified owner August 26 2020
best purchaseamazing plugin and support has been excellent!!
Only logged in customers who have purchased this product may write a review.
No unfortunately this is not possible at the moment.
If you want chat operators to access only the chat console and other few WordPress sections you can customize the access by using the free plugin Members.
In order to translate the messages you need to go to string translation from the WPML menu.
Yes the number of operators is unlimited.
Yes the plugin allows you to select the pages where you want to show the chat popup.
Firebase is the engine for instant messaging and without it a live chat system could never work. Creating a Firebase account is free.
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