WooCommerce Help Scout

Start relevant conversations with your customers using WooCommerce and Help Scout.
Using WooCommerce Help Scout connect your WooCommerce-powered online store to a Help Scout mailbox helping your customers to request assistance with orders and to receive their answers as quickly as possible.

Key Features: Customer

• Quickly start a new conversation related to an order
• View a list of active conversations directly on your “My Account” screen

Key Features: Store Owner

• Start a new conversation when viewing an order in the WordPress admin
• Start a new conversation from a blog post comment directly from the WordPress admin

Demo Link : https://woocommerce.com/products/woocommerce-help-scout/

Summary from Demo
The most customizable eCommerce platform for building your online business. Get started today for free.
Using WooCommerce Help Scout connect your WooCommerce-powered online store to a Help Scout mailbox helping your customers to request assistance with orders and to receive their answers as quickly as possible.
By using Help Scout with your WooCommerce store you can expect to see the following:
Adding Help Scout to your website is now easier than ever thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.
When viewing an order within WooCommerce you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.
Let your customers keep track of their support tickets in one easy place. WooCommerce Help Scout adds a new field to the My Account page which lets customers view and reply to conversations.
Sometimes a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With WooCommerce Help Scout you can easily reply to these comments and turn them into a ticket within Help Scout.
After setting up WooCommerce Help Scout you can view all of your tickets queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.
Note: As of August 2020 you can configure only one mailbox ID for Help Scout and once set you should not change it to another. Else it will give an error as the other account won’t recognise the customers associated with the first account. We are currently working on this and will update you soon about it.
Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. WooCommerce Help Scout integrates seamlessly with this ethos of Help Scout’s helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.
WooCommerce - the most customizable eCommerce platform for building your online business.