WooCommerce Refund And Exchange With RMA

This extension is an all in one solution for all your refund process and replaces a default process which doesn’t provide any option to better communicate with the customer and handle refund requests.
Is your limited refund process drying up your customers away due to hectic and complex methods?

We just came with a unique and ultimate solution which would make whole refund process smooth and simple which would eventually save your customer at every possible point.

Refund and exchange system allow users to submit product refund request or exchange request. The whole process goes under a dedicated mailing system which would keep both parties on the same note and at my point of time store owner and the buyer can make adjustments accordingly.

Multiple order status is created for refund and exchange process as refund-requested refund-approved refund-canceled exchange-requested exchange-approve exchange-canceled. As refund and exchange process run order status is changed.

When a customer sends a refund request for an order product then order status become Refund Requested when a product refund request is approved then order status become refund approved and when product refund request is canceled then order status become refund canceled.

When a customer sends an exchange request for an order product then order status become an Exchange Requested when a product exchange request is approved then order status become Exchange approved and when the product exchange request is canceled then order status become an exchange canceled.

Demo Link : https://codecanyon.net/item/woocommerce-refund-and-exchange/17810207

Summary from Demo
The WooCommerce Refund and Exchange With RMA Plugin is a complete solution for your Return Merchandise Authorization (RMA) policy of your WooCommerce store. It facilitates the merchants with an easy environment to set up and manage return refund and exchange and other related issues.
The plugin is highly compatible with the latest version of WordPress and WooCommerce.
The Installation process is easy. And after the activation of the plugin merchants have full freedom for customization. There are separate menus for refund products exchange products cancel orders wallet setting text setting email setting shipping setting etc. Thus the interface of the plugin is organised and easy to grasp and merchants can easily get familiar with the backend environment in a couple of visits.
Under the Refund Setting menu merchants can allow their customers to request for return and refund on unconvinced products. And other respective settings options are available under this menu.
Similarly Exchange and Cancel Order Setting menus provide the respective setting option using which the merchants can allow the buyers to send the exchange and cancel order requests respectively.
The plugin also has a wallet feature. It sets up an advanced wallet for the users.
Further it facilitates the sellers and the buyers with an extraordinary communication channel through emails which is hard to find in other relatable WooCommerce RMA plugins.
Apart from these menus there are other setting menus such as the Text Setting menu Shipping setting menu common setting menu and others. All these setting options make the plugin well customizable for the merchant according to their needs and wishes.
Using this WooCommerce Return Refund and Exchange plugin you can manage the following things:
These are the list of tasks that you can easily implement with the help of this plugin.
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A weak refund and exchange process can be a headache for your customers!
This plugin can be an ultimate solution which would make the RMA process of your store smooth and simple and would eventually retain your customer and avoid churning after the post-purchase.
It offers several benefits to not just merchants but also to the customers. These are:
To the Merchants
To the Customer
Let’s check each of the features of the “WooCommerce refund and exchange With RMA” plugin in detail.
The merchants can make the settings to allow customers to submit a refund request. Once the refund request is accepted then the merchants can proceed the refund procedure using this plugin. The buyers can send multiple refund requests within the allowed days even if any request is already processed. It means the user can send a refund request for an ordered product multiple times even if any of the previous refund request is processed.
The customer can submit an exchange request on multiple products or for an order product and a new order is generated for the exchanged product. If the exchange amount exceeds the new product amount then WooCommerce default payment method is used for the payment of the extra amount. The user can send multiple exchange requests up to the available days and if any request is already processed. It means the user can send an exchange request for an ordered product multiple times even if any of the previous return request is processed.
Refund or exchange is achieved in multiple steps. The WooCommerce refund and exchange plugin allow merchants to set the custom status for each step. Some common status includes — refund-requested refund-approved refund-canceled exchange-requested exchange-approved exchange-canceled etc.
When a buyer requests a refund on a product then order status becomes “Refund Requested”. And when the refund request is approved then order status changes to “refund approved” or when the refund request is canceled then order status becomes “refund canceled”. Similarly other status can be set accordingly by the merchants as per their convenience.
Refund and exchange feature is available up to a certain number of days when the order is completed. When the order status is completed then the user is able to send a refund and exchange request. If anyone of the requests is in the process then another request can’t be sent. It means both refund and exchange requests for an order are not placed simultaneously for an order.
The merchant can include the tax in the refund amount. If the include tax setting is enabled then the user can refund or exchange products with tax included product price. If a merchant disables “include tax” setting then tax price is not calculated in a refund as well as exchange.
Include tax setting is separate for both refund and exchange process for WooCommerce RMA.
If a merchant wants to auto accept the refund request then can enable it from the setting option in the plugin. With auto accept when the user requests for any product refund the request is automatically approved and the merchant gets a notification email regarding that refund request to proceed the refund payment process.
Return and exchange requests can be submitted by both
guests as well as registered users. There is a page created with name Refund/Exchange Request on extension activation where the guest user enters their order id and email address and proceeds with refund/exchange request.
The merchant can add handling fees for both refunds as well as exchange request.This fee may be inventory management fee shipping fee etc. according to the admin.
Merchant can set the minimum order amount as a threshold amount. Any order below this amount cannot request for refund and exchange.
This feature prevents sale Items from the refund and exchange request. If this feature is enabled then the customer can’t send the refund or exchange request for sale items.
The merchant can also customize user notification email from the backend. Notification include:
The merchant can disable refund and exchange features on any chosen product. There is an option in the Advanced Setting section on the product edit page to disable refund and exchange for that product.
The merchant can remove the option of refund and exchange request from any specific product category by disabling it in the backend setting.
The merchant can enable/disable multiple refunds or exchange requests for an order. If a merchant disables Multiple Request handling then either refund or exchange request is processed for an order at a time.
The merchant can manage the stock of the returned or exchanged product when a request is completed. If the setting is enabled then an exchanged or refunded product is added to product stock
The merchant can add custom CSS to modify the refund and exchange request form if required.
The merchant can enable this feature to send the refund amount into the customer wallet instead to refund the amount with other gateways.
Add the customer’s wallet as a payment gateway to make payment for any purchases.
Manage the customer wallet from the customer edit page.
Add a shortcode to display the Customer Wallet on any desired page.
Merchants can add cancel order features to their WooCommerce store. Using this feature of the plugin customers can cancel the ordered products which they no longer need.
Catalog settings allow merchants to group products based on timely requirements such as during festive days merchants can set catalog of products for festivals and frame a common refund and exchange policy for that.
With this setting enabled merchants can send return ship labels to the customer for return shipping of the product(s). Merchants can also create ship label templates using shortcodes.
Merchant can enable this feature and set their refund policy in two way with this WooCommerce RMA Plugin
Now buyers can exchange their ordered product with the same product and it’s variations.
Now you can also send a well customized email using a custom email template for during refund and exchange.
Visit a demo to experience the powerful features of Plugin and explore.
Frontend demo of WooCommerce Return Refund And Exchange Click here
This plugin comforts merchants to sell their products from an all-new automated platform this too streamlines the process for Refund and Exchange.
This plugin also manages the request and other related information on refund and exchange which was earlier controlled all by Admin. This in return resulted in lower buying by the customer and moving on to the next seller. Via this plugin a vendor can simply chuck out that situation and thereby allow it to handle refund and exchange requests with ease and also grant permission to accept or reject the customer’s refund and exchange request.
Know more about this plugin: click here.
This plugin for WooCommerce Refund and Exchange Dokan Addon helps the vendor to straightforwardly know about which product is getting refunded and exchanged.
This extension extends an all-new streamlined solution proper buying and selling of a product keeping heed with refund policy and returns policy. This will relieve the admin from imposing refund and exchange reasonings on the customers.
Know more about this plugin: click here.
Q. How to make the “Refund & Exchange” button visible on store pages using this RMA plugin?
A. Admin need to perform two different settings to enable these different refund and exchange buttons.
If you want to see the Refund button then follow these steps. Go to the WooCommerce -> Settings -> RAE Setting ->Refund Products and set the following necessary settings. 1) Enable refund request 2) Set the maximum number of days. 3) Select the order status in which the order can be refunded.
Q. Can the admin put some customized refund policy according to the site on the refund & exchange form ?
A. Yes the admin can put a customized refund policy by going into WooCommerce -> Settings -> RAE Setting -> Refund Products -> Refund Rule Editor and put the matter in the description box given as the refund rules.
Q. Is there any shortcode for wallet features in the RMA plugin ?
A. Yes RMA plugin provides a shortcode [ced_rnx_customer_wallet] to give admin an option to use the wallet anywhere on the frontend.
Q. Is there any shortcode for Guest User features in the RMA plugin ?
A.Yes the admin can use [ced_rnx_refund_ex_form] shortcode to give guest users a feature to request for refund and exchange functionality anytime.
Q. Is there any feature which allows both customer and admin to communicate with each other while processing a refund or exchange?
A. Yes the admin can communicate with customers in an order through the order messages functionalities which can be enabled through WooCommerce -> Settings -> RAE Setting -> Common setting -> enable order messages and admin can enable the email for the same.
Q. Is there any email functionality provided by the plugin for refund exchange cancellation?
A. Yes RMA plugin provides an automated streamlined Email functionality for refund exchange cancellation request and process admin can enable those emails from the WooCommerce -> Settings -> RAE Setting -> Mail Configuration setting.
Visit our MakeWebBetter Forums community with your queries and get them resolved.
This plugin is not subjected to GDPR compliant as it does not store any sensitive data of a user. It only holds information related to software which is run by WordPress & WooCommerce of the holder.
Thank-you for your interest in WooCommerce Refund and Exchange Makewebbetter.
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